Complaint: CVS Pharmacist Refused to Fill Prescription for Transgender Woman

CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill

CVS Health is apologizing to a transgender woman who says she was denied a hormone prescription by a pharmacist at the drugstore chain.

She says she left a complaint with a CVS corporate office several times.

It was the first time she received a prescription for the hormone therapy.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", she said.

The pharmacist allegedly questioned her in front of other customers as to why her doctor prescribed the medication, Hall wrote in a blog post published Thursday on the Arizona ACLU website.

Hall said that after the incident she contacted her doctor who called the prescription into a local Walgreens store, where the medication was given without hesitation.

Hall added that the experience left him feeling "embarrassed and stressed" to the point where he nearly broke down crying in the store. 'I felt like the pharmacist was trying to out me as transgender in front of strangers'. "It's just part of life", she said.

"When I asked for my doctor's prescription note, the pharmacist refused to give it back, so I was not even able to take it to another pharmacy to have my prescription filled".

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For me it's something that we can work with, it doesn't affect me what so ever. I took those bumps afterwards but they didn't do anything to the vehicle .

A transgender woman claims a CVS pharmacist refused to fill her hormone therapy prescription.

Arizona is one of six states that allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds.

Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". However, companies can enforce workplace policies that state that the prescriptions should be referred to someone else who can fill it. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.

"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight", he said in the email.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

A CVS spokesman said it requires pharmacists to notify the company in advance about any religious convictions they have that would interfere with their ability to perform their job, so management "can ensure there are other arrangements in place to ensure the patient's medication needs are promptly satisfied".

"I think now that this is on people's radar, they're more willing to talk about it", he said.

The Arizona State Board of Pharmacy is investigating after Nicole Arteaga described in a viral Facebook post how she was publicly humiliated when attempting to fill the prescription to end her pregnancy - a pregnancy she wanted, but needed to terminate because she would ultimately miscarry. She also filed a complaint with the Arizona Board of Pharmacy, which investigates concerns about pharmacists' conduct.

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