Sony tweaks PlayStation Store refund and cancelation policy in the U.S.

The PlayStation Store Has a New Digital Refund Policy

Sony has updated how refunds work on the U.S. PlayStation Store, meaning users can now seek a refund for games, DLC, and add-ons within 14 days of purchase. If the product has already been released and you have not yet downloaded it, then you can request a refund within 14 days of its release.

It's hard to estimate how much subscription refunds will be docked without seeing a real-world scenario, but considering the example given uses a seven-day activation window to explain a reduced refund on a 12-month subscription - and given Sony's stringent refund history - I'd imagine the math won't be lenient.

The same goes for pre-ordered games, and content. Players who pre-order games can request a refund anytime before the official release date, and for up to 14 days following the release date - assuming, of course, the content wasn't downloaded, or installed. When Anthem was causing PS4s to crash, Sony offered refunds to players on these grounds. The money will be reimbursed to your PlayStation Network wallet, so this isn't yet a flawless process, but it is an improvement.

PSN name changes are not refundable. If you bought an item more than 14 days before release, all you need to do is simply request a refund. This is the same refund policy adopted by the Epic Games Store, a Steam rival.

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Most exit polls show Poroshenko trailing in second place behind comedian Volodymyr Zelenskiy with support of 20 percent or less. Current president Poroshenko was mainly supported in Kyiv (29%) and in the west of Ukraine (26,5%).

Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty. Fallout 76 had serious technical issues when it launched in November 2018, arguably enough to ask for a refund, but not to the point where it was crashing consoles. Under the PlayStation Store refund policy, players may not be eligible for a refund.

The refund policy for the PlayStation Store was recently updated, but while it is nice to finally have refund options in place - where before refunds were largely unavailable unless mandated by local law - they're incredibly limiting.

Video game stories from other sites on the web. Sony has yet to respond to these comments.

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