Samsung releases statement on Galaxy Fold display issues

Breaking Galaxy Fold review unit phones

Samsung is only selling the Galaxy Fold in limited quantities, and has quickly sold out of them on its own website. Well, it didn't go so good, and by "not going so good" we mean some of them had their screens break on the first day.

Journalists who received the phones to review before the public launch said the Galaxy Fold screen started flickering and turning black before completely fizzling out.

The problem seems to come in two flavours, and one of these come under the category of 'your own damned fault.' Y'see, Galaxy Fold units come with something that looks like a screen protector on the main screen but that absolutely isn't created to be removed: a load-bearing plastic sheet if you will.

Samsung's messaging to early reviewers explicitly reminded us that the top layer of the screen was not removable and that it would compromise the integrity of the display.

"We've seen worries about scratches on expensive phones and debris breaking the keyboard on expensive MacBooks, but a piece of debris distorting the screen on a $1,980 phone after one day of use feels like it's on an entirely different level."

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Now, it took the company less than 24 hours to issue a statement on the reports which hit the web a few hours ago. Yep, Samsung may have another debacle on its hands. In a series of tweets, he documented how his screen broke after he removed the protective film on the screen. Unfortunately, that is not the case.

The Verge's Dieter Bohn claimed his unit had a defective hinge with a "small bulge" that perhaps causes the folding screen to "slightly distort". Tech YouTuber, MKBHD, had damaged his unit when he tried to peel off a protective layer and now it appears that other people are having issues even with normal use. It's unclear if removing the adhesive caused the screens to fail, but it seems like a strong possibility. Furthermore, Bohn hadn't removed the "screen protector" layer that covered his review phone. "We will ensure that this information is clearly communicated to our customers".

The main screen includes a special protective layer.

It's a good thing Samsung made a decision to unveil its foldable Galaxy Fold smartphone at a standalone press conference ahead of Mobile World Congress back in February.

The long-anticipated folding phone goes on sale April 26 in the US for $1,980, making it one of the most expensive phones anywhere - particularly if it isn't as durable as promised.

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